world insurance report 2015 by cap gemini

Thanks to Cap Gemini, a view of where we stand and where we go. Featuring data from over 15,500 customers worldwide and 165 insurance executive surveys, the World Insurance Report 2015 from Capgemini and Efma analyzes the advent of several major disruptors coupled with an alarming drop in positive customer experiences and suggests insurers need to take a hard look at preparing for the future.